Home / Medspa No-Show Cost Calculator
Medspa owners know no-shows happen. Most do not know what they cost, which is why nothing gets fixed. This works out the number so you can decide whether it is worth fixing, in about ninety seconds.
Medspa owners routinely underestimate this by half or more, because a no-show does not appear on a P&L as a line item. It shows up as "we could be doing better", which does not trigger action. Named as a dollar figure, it usually does.
Room lighting, laser calibration time and injector idle time between no-shows all add to the real cost. So does the effect on morale of the front-desk staff who took the call. The number above is the floor, not the full picture.
Thirty minutes. Tell me where your last few customers came from and what you could handle more of. I will tell you whether marketing is your constraint or whether something else is, and I will say so plainly if it is not.