Map the full funnel: lead → booked → show → close → treatment plan. See the single stage costing you the most + the AI fix.
Per-stage script templates + 6-flow no-show automation + post-consult treatment plan follow-up. PDF.
From your PMS or CRM — book rate, show rate, close rate, plan adoption rate.
Identify the stage with the worst gap vs industry benchmark.
The biggest single lever + 30-60-90 day expected delta.
Medspa: lead→book 45%, book→show 75%, show→close 60%, close→treatment plan 70%. Dental: lead→book 55%, book→show 80%, show→close 65%, close→plan 75%. Plastic surgery: lower at every stage but higher LTV.
Book→show drop (no-show rate). Medspa industry average is 20-25% no-show — fixable with 6-flow SMS automation cutting it to 8-12%. The single biggest funnel leak in the industry.
Top-quartile clinics close 70-80% of show-up consults to treatment. Industry median: 55-65%. Below 50% = either pricing transparency problem or weak consult script. Both fixable in 2-4 weeks.
Closing a $400 consult is the small win. The big number is the $3K-12K full treatment plan (laser series, filler maintenance, membership). Adherence rate determines LTV. Top clinics hit 75%+ via post-close care coordinator + financing options.
Speed-to-lead (response time) primarily affects lead→book stage. Going from 4hr to <60sec response shifts book rate from 30% to 55%. That alone doubles bookings without doubling lead volume.
Yes for high-ticket (>$500 consult). $50 deposit drops no-show 50%+ and self-qualifies tire-kickers. Refundable at consult OR applied to treatment. Critical for plastic surgery + complex laser. Less critical for $200 Botox consults.
Top of funnel (24/7 booking via AI receptionist) + middle (auto-reminders cutting no-shows) + post-consult (treatment plan follow-up). Combined effect: 30-40% lift in consult-to-treatment conversion in 60 days.
Yes — works for any consult-then-close model. Plastic surgeon "second consult" model, dental crown work, even law-firm intake calls. Adjust ticket value and stage definitions.
Three diagnostics: (1) Pull last 60 days of consult logs. (2) Verify CRM is tagging each stage correctly. (3) Listen to 10 recent consults — if you hear "we will follow up" instead of "let me book your next appointment", that is your close script problem.
Mandeep Singh, Sprout Sage Solutions. I run medspa marketing automation. The funnel math is the foundation of every retainer engagement.
I install AI receptionists, no-show recovery flows, and review automation for medspas, dental, and aesthetic clinics. Six flows. 60 days. Average client lift: 30% revenue.
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